Effective Date: October 17, 2025
C&J’s Pizza aims to provide high-quality products and services. This Refund Policy outlines our process for handling refunds, cancellations, and returns. All requests must be made via email to cjpizzabundy@gmail.com.
1. Cancellations
- Orders can be canceled before preparation begins (typically within 5-10 minutes of placement). Contact us immediately.
- No refunds for cancellations after preparation starts, except in cases of our error (e.g., wrong item sent).
2. Refunds for Issues
We offer refunds or replacements for:
- Incorrect or Missing Items: Full refund or replacement if reported within 30 minutes of delivery/pickup.
- Quality Issues: (e.g., cold food, undercooked) Report within 30 minutes; we may offer a partial refund or credit.
- Delivery Problems: (e.g., non-delivery) Please contact Doordash support.
Refunds are processed to the original payment method within 5-7 business days. Credits may be issued for future orders.
3. Non-Refundable Items
- Perishable food items cannot be returned for hygiene reasons.
- No refunds for change of mind or personal taste preferences.
4. Process
- Provide order number, issue description, and photos (if applicable).
- We will review and respond within 24 hours.
- Refunds exclude delivery fees unless the issue is our fault.
5. Force Majeure
We are not liable for refunds due to events beyond our control (e.g., natural disasters).
6. Changes to Policy
This policy may be updated; check our Site for the latest version.
7. Contact Us
Email cjpizzabundy@gmail.com or call during business hours. Address: 3/2 Novakoski St, Kepnock, Bundaberg, QLD 4670.
Thank you for choosing C&J’s Pizza! We value your business.
